Union Data Center Lead Technician

SUMMARY

Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·Installation/decommissioning of network and cabling infrastructure in a Data Center environment.

·Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.

·Provide structured feedback on project progress to Stakeholders.

·Exhibit quality workmanship on all work and maintain Data Center cleanliness.

·Follow all production, safety and quality standards, codes, and industry best practices.

·Collaborate with various Stakeholders to remove project obstacles.

·Reading and comprehending blueprints and building documentation/redline work.

·Broad understanding of Data Center infrastructure technologies.

SKILLS AND QUALIFICATIONS

·Knowledge and use of basic telecom hand tools.

·Must be capable of leading a crew of 1-5 technicians.

·Must understand customer service, perform job walks and communicate with customer for job requirements.

·Accept responsibility of outcome of work performed by him/her and/or by employee that directly report to him/her.

·Clear understanding of job safety requirements.

·Be able to read and understand job floor plan.

·Should be familiar on wiring schemes and wiring testing.

·Should be able to pull all types of low voltage cables.

·Should understand and be capable in performing field terminations and labeling.

·Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs.

·Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations and should include basic understanding of fiber equipment, all types of cable and fiber terminations.

·Basic understanding of both copper and fiber cable testing and troubleshooting.

·Capable of working in Data Centers.

·Shall be able to work on analog, DSL, and be able to extend T1 lines.

·Be able to patch network equipment.

·Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.

·Track and submit timesheets for crew reporting

·Perform job walks

·Maintaining paperwork and running service jobs

·Copper/Fiber (term, test, splice, troubleshoot)

·Responsibly of outcome for work

·Track and submit timesheets for crew

·Effectively communicate with Foreman, Leads, Tech)

·Understanding metrics/SLA's and able to track

·Knowledge and understanding of network Handover

·Track lessons learned as they occur

·Coordinates with QAQC on quality status walks

·Knowledge and understanding of Project Close Out

·Identify the tech's strengths and weaknesses