The Customer Experience (CX) team is a group of extraordinary technical professionals dedicated to delivering a best-in-class customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer success and loyalty. Our success is reflected in our outstanding financial results, industry recognition, and high employee satisfaction. As the face of Cisco, our CX teams are the primary drivers of digital transformation. Within CX, the Global CX Centers serve as the engine for this transformation, providing flexible, innovative, and highly technical resources to support customer engagements across all theaters. We act as a seamless delivery partner, ensuring our customers achieve their business goals through flawless execution.
Your Impact
As a Data Center Senior Consulting Engineer, you will provide expert-level technical guidance and delivery for our most high-profile global customers. You will:
- Design and implement cutting-edge Cisco technologies for the world’s largest and most complex networks.
- Analyze, monitor, and optimize network performance while automating repeatable tasks.
- Apply innovative technology to solve real-world business problems and deliver scalable, robust services.
- Develop software and tools to automate manual processes and support infrastructure platforms.
- Act as a strategic partner to our customers, proactively preventing network incidents and providing expert-level troubleshooting for unique, complex environments.
- Support global field teams and engineers, providing technical leadership and problem-resolution expertise.
- Conduct internal and external systems/product training and contribute to the development of intellectual property.
- Provide critical feedback to Engineering and Product organizations to influence future product roadmaps.
- Innovate within our service strategy to create new service capabilities and lead service delivery models.
Minimum Qualifications
- Bachelor’s degree (BS/BE/BTech) or equivalent required; Master’s degree preferred, with 10+ years of experience in field consulting, technical support services, or a similar role.
- You are a customer-obsessed problem solver who thrives in team environments.
- Technical Expertise: You possess comprehensive knowledge of Data Center technologies (SDN, SAN, Compute) and Cisco Nexus platforms (2K/5K/7K/9K), including Nexus Standalone and ACI.
- Networking Proficiency: You have deep experience with L2/L3 protocols (vPC, Port Channels, STP, OSPF, BGP, EIGRP), VXLAN, and Nexus Dashboard.
- Fabric Management: You demonstrate advanced knowledge of ACI fabric lifecycle management (bring-up, programmability, QoS, Multicast) and ACI Multi-Pod/Multi-Site architectures.
- Automation: You are proficient in NDFC (Nexus Dashboard Fabric Controller) and enjoy applying new thinking to automate manual processes.
- Communication: You have strong verbal and written English communication skills, with the ability to influence and work effectively across internal and external organizations.
Preferred Qualifications
CCIE (Data Center/Routing & Switching) or CCNP certification is highly valued.
Experience or knowledge of virtualization, container technologies such as Kubernetes, AWS, or VMware VCP is a plus.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.