Role
As a Datacenter Technician, you will play a key role in ensuring the operational continuity and reliability of client infrastructure. You will work on equipment, cabling, maintenance, and technical projects while ensuring safety, compliance, and customer satisfaction.
You will collaborate closely with the Remote Hands and operations teams to deliver high-quality, reliable services to clients.
Responsibilities
- Provide technical customer support and perform operational interventions, including handling Remote Hands requests.
- Assist in technical projects and support activities: setup, deinstallation, and documentation of equipment.
- Document progress, issues, and outcomes, and contribute to continuous improvement initiatives.
- Provide technical support and execute operational interventions requested by clients.
- Customer equipment migration: labeling, installation, documentation, and testing.
- Emergency troubleshooting and maintenance of client infrastructure (reboots, resets, connectivity issue resolution).
- Special maintenance requests: simple repairs, equipment replacement, technical measurements.
- Keep clients and internal teams informed about work progress and service delivery.
- Monitor and document services provided by external providers.
- Support migration and implementation activities under coordination of the Implementation Services team.
- Responsible for the setup and deinstallation of Cross Connects via cabling, installation, documentation, and testing.
- Execute customer request reporting and administration in internal systems.
- Participate in special projects or assignments as directed by the Remote Hands Manager or Site Manager.
- Assist in the delivery and removal process of customer equipment.
Profile
- Minimum 3 years of experience in Telecommunications, IT, or Network Infrastructure.
- Strong understanding of structured network infrastructure and industry measurement tools.
- Skilled in optical fiber installation, network and electrical cabling, and network configurations.
- Excellent problem-solving and troubleshooting skills.
- Strong customer communication skills and ability to manage requests and complaints.
- Proactive and customer-focused, committed to exceeding business goals.
- Team-oriented, adaptable, and flexible in various situations.
- Effective communicator across all levels of the organization.
- Good English level