Five9 is a provider of cloud contact center software, a category known as Contact Center as a Service (CCaaS). Founded in 2001 and headquartered in San Ramon, California, the company develops an intelligent customer experience platform that integrates artificial intelligence to automate and enhance interactions. Its product suite includes AI Agents, Agent Assist, AI Summaries, AI Insights, and GenAI Studio.
The company's technical operations span cloud contact center software, artificial intelligence, and cloud infrastructure. Five9 serves more than 3,000 customers globally across sectors including healthcare, financial services, retail, government, and education, supported by a network of over 1,400 partners.
Five9 describes its culture as operating at the pace of a startup with the stability of an established enterprise, with a focus on customer success, innovation, and teamwork.
