Role Summary
Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives. Leads architecture, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers (Global Strategic Accounts). Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems.
Core Responsibilities
- Architect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirements
- Translate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offs
- Lead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiation
- Partner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline development
- Serve as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and delivery
- Lead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverables
- Support pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost)
- Act as technical interface between customer engineering teams and JCI product/engineering organizations
- Drive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse)
Operating Rhythms
- Joint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussions
- Lead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectives
- Program management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestones
- Technical design workshops with customers focused on future state architectures and AI workloads
- Proposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadership
- Quarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolution
- Ongoing engagement with product teams to influence roadmap based on customer requirements
Key Skills & Expertise
- Data center cooling systems (chillers, CDU, CRAH/CRAC, liquid cooling)
- Thermal system design and capacity planning
- Energy efficiency optimization (PUE, WUE, sustainability targets)
- Global customer advocacy and stakeholder management
- Program and project management across complex, multi-region deployments
- Hyperscale and colocation design standards
- Technical sales and solution positioning in partnership with GSAM organizations
Cross-functional leadership across engineering, sales, and operations