Overview
We are seeking an experienced Data Center Engineer to provide on-site technical support within a mission-critical data center environment. The successful candidate will be responsible for hardware maintenance, diagnostics, break-fix activities, equipment installation, and operational support for enterprise server infrastructure.
This role requires a hands-on engineer with strong server hardware expertise, the ability to work independently in a data center environment, and a commitment to adhering to safety, quality, and service delivery standards.
Responsibilities
- Perform corrective maintenance and break-fix support on enterprise server platforms.
- Diagnose and resolve hardware-related faults and infrastructure issues.
- Install, replace, configure, and test server components and peripherals.
- Execute maintenance activities in accordance with documented procedures and operational standards.
- Respond to incidents, service requests, and troubleshooting requirements within agreed service levels.
- Maintain accurate service records, technical documentation, and asset updates.
- Collaborate with remote technical teams, operations teams, and escalation groups to resolve complex issues.
- Support equipment moves, adds, changes, and decommissioning activities.
- Ensure compliance with data center security, environmental, and safety requirements.
- Maintain readiness to provide coverage and knowledge transfer to backfill resources when required. .
Qualifications
Required Technical Skills
Server Hardware Expertise
- Strong experience supporting enterprise rack, tower, cloud, and edge server platforms.
- Experience performing:
- Hardware diagnostics
- Component replacement
- Firmware-related activities
- Corrective maintenance
- System recovery procedures
Data Center Experience
- Working knowledge of:
- Data center operations
- Server installation and racking
- Cabling best practices
- Hardware asset management
- Physical infrastructure support
Networking Knowledge
- Fundamental understanding of:
- Ethernet networking
- Switch connectivity
- Remote management technologies
- Hardware troubleshooting methodologies
Required Qualifications
- Previous experience as a Field Service Engineer, Data Center Engineer, Hardware Support Engineer, or similar role.
- Experience providing on-site support within enterprise or hyperscale data center environments.
- Strong troubleshooting and analytical skills.
- Ability to work independently with minimal supervision.
- Excellent communication and documentation skills.
- Valid authorization to work in Norway.
Preferred Qualifications
- Experience supporting enterprise server platforms in large-scale data center environments.
- Knowledge of edge, cloud, and high-performance computing infrastructure.
- Previous experience supporting mission-critical environments.
- Familiarity with remote management and out-of-band administration tools.
- Experience working within ITIL-based service delivery models.
Key Competencies
- Customer-focused service delivery
- Problem solving and analytical thinking
- Attention to detail
- Time management and prioritization
- Team collaboration
- Accountability and ownership
- Adaptability in fast-paced environments
- Good verbal and written communication skills in English and the relevant local language for the operating territory.
- Fluent local language (minimum C1 level)
This position offers the opportunity to work in a highly technical, mission-critical data center environment supporting enterprise infrastructure operations.