Data Center Global Support Engineer

Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status

Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.

Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations. 

Provide support and direction for New Region Build and expansion activities, delivering world-class standards.

Implement Global Automation Solutions for the Data Center Operations

Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively. 

Provide mentoring and technical direction for local site technicians and Senior Engineers. 

Communicates with senior management to advise, influence and determine strategic business needs.

Ensure best in class Oracle standards are followed by staff, vendors and contractors.

Ensure Global Data Center teams manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.

Engages globally with Internal and External groups at all levels to address support issues impacting Data Center Operations. 

Setting expectations and monitoring across Data Center Operations globally, quality assure process execution and proactively address concerns with remote team leads.

Evolved decision-making to determine course of action or as an escalation point for Data Center Technicians.

Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.