Conducts end-to-end hardware installation and troubleshooting. Validates cabling, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians. Helps facilitate training that aligns with corporate objectives. Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
- Locations
- Texas, United States