This involves managing the physical sites, the teams that operate these sites, and managing the colocation partners we may use.
This role is a manager of multidiciplined Individual contributors at scale within a Cloud Data Center space. uou should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
Typical functions for day to day in the role are:
- Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
- Responsible for ensuring timely delivery of services/tasks to meet project milestones.
- Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support.
- Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
- Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
- Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
- Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
- Capacity expansions at all scales (rack additions, block additions, whitespace growth, new sites).
- Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
- Driving a culture of continual improvement and learning throughout everything you do.