The Data Center Operations Security Program Manager is responsible for the design, implementation, and ongoing management of the physical security program across one or more data-center campuses. This role ensures the protection of personnel, critical infrastructure, customer assets, and information by establishing standardized security policies, operational procedures, compliance controls, and risk-management frameworks aligned with industry standards and operational best practices.
The Security Program Manager partners closely with Operations, Facilities, IT, Legal, Compliance, and external security vendors to maintain a secure, resilient, and audit-ready environment without compromising uptime or operational efficiency.
Key Accountabilities
- Develop, own, and maintain the enterprise physical security program for data-center operations.
- Establish standardized security policies, procedures, and operational playbooks across all sites.
- Define security governance frameworks aligned with industry standards.
- Oversee day-to-day physical security operations including access control, surveillance, and guard services.
- Implement and manage access control systems, CCTV, alarms, and monitoring platforms.
- Conduct risk assessments, vulnerability analyses, and threat modeling.
- Lead security incident investigations and corrective action planning.
- Develop and maintain incident response and escalation procedures.
- Support audits, customer assurance activities, and regulatory compliance.
- Manage security vendors, contracts, SLAs, and performance metrics.
- Develop and deliver security training and awareness programs.
- Establish KPIs, reporting, and continuous improvement initiatives.
Required Skills
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Bachelor’s degree in a related field or equivalent experience.
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7+ years of experience in physical security or risk management.
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Experience managing multi-site security programs.
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Strong knowledge of physical security systems and technologies.
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Experience supporting audits and compliance frameworks.
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Excellent written and verbal communication skills.
Desired Skills
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CPP, PSP, CISSP, CISM, or similar certifications.
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Experience in data-center, colocation, or hyperscale environments.
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Familiarity with SOC 1/2, ISO 27001, PCI DSS, and NIST frameworks.
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Experience managing large security vendors and contracts.