Sutherland

Sutherland is a global business and digital transformation company that has been in operation for nearly 40 years. It partners with brands worldwide to reimagine operations, transform business processes, enhance customer experiences and engineer digital outcomes. Its technical work spans artificial intelligence, analytics, cloud, automation, digital engineering and contact center operations, and it maintains a presence across multiple countries.

The company organises its offerings around three solution areas. Digital CX covers digital customer experience work, including the optimisation of contact center operations. Connected Intelligence brings together data, AI and analytics to produce connected insights and intelligent outcomes. Digital Operations addresses enterprise-wide digital strategy implementation and business process transformation.

Sutherland works with clients in banking, healthcare, insurance, technology, retail and travel, as well as the contact center and customer experience sector. The firm states that it combines deep industry expertise with technology, and describes its culture as one of inclusion and belonging, with an emphasis on agility, innovation and sustainable growth.