Field Service VII - Power

RESPONSIBILITIES 

• Perform commissioning, maintenance, troubleshooting, and analysis of UPS systems, PDUs, STS, electrical panels, lithium-ion batteries, BMS, and other critical electrical equipment in data centers. 

• Provide incident reports to customers and prepare required documentation for Root Cause Analysis (RCA) for the regional team. Collaborate with the regional team to ensure timely RCA release. 

• Track daily service activities and pending cases from various customers. Working closely with the team leads to coordinating engineers in resolving on-site issues within SLA, while maintaining clear and proactive communication with customers regarding progress updates. 

• Collaborate with the Service Sales team to provide solutions for system replacement, system enhancements, and procedures for replacements. 

• Offer technical support, resolve electrical system issues, and provide solutions to customer inquiries through Service Sales, including service reports and technical recommendations to enhance system performance and reliability. 

• Develop standardized documents and Sales toolkits to support customer engagement, including standard procedures for service activities. 

• Create internal documentation for onboarding new engineers, such as standard operating procedures for each service activity, and conduct annual reviews to validate and update documentation. 

• Maintain accurate documentation of service activities, including work orders, service reports, incident reports, and technical recommendations, ensuring compliance with QA/QC standards. 

• Adhere to safety regulations and company procedures while working on-site, ensuring a customer-focused and professional approach that aligns with Vertiv’s world-class service standards. 

• Manage product claims and returns within the agreed SLA, conduct monthly stock reviews, update spare parts lists from new project handovers, and ensure timely replenishment for urgent cases. 

• Assist in training junior engineers and technicians on electrical systems and best practices. 

• Stay updated on company products and services through ongoing training (both online and at the Manila Academy) and apply this knowledge to enhance technical proficiency. 

QUALIFICATIONS 

• Bachelor of Engineering; Electrical or related field. 

• Experience with advanced UPS models and other backup power solutions. 

• Familiarity with data center infrastructure management (DCIM) tools. 

• Certifications in UPS maintenance, electrical safety, or similar fields are a plus 

PHYSICAL & ENVIRONMENTAL DEMANDS 

• Diligent, honest, patient, highly disciplined, and with an unlimited commitment to providing service. 

• Proficient in Thai and English communication skills. 

• Capable of working independently with minimal supervision, self-driven, and able to work under pressure. 

• Self-motivated, proactive, and detail oriented. 

• Committed to service excellence and goal oriented. 

• Strong interpersonal skills. 

• Capable of working under pressure and being self-driven. 

• Proven experience (7+ years) in field service engineering, specifically with UPS systems and data center electrical systems. 

• Strong knowledge of electrical systems, including UPS, Battery Lithium, STS, PDUs, transformers, and power distribution. 

• Ability to troubleshoot, analyze and prepare root cause analysis report (RCA) electrical issues, read and interpret electrical schematics, and perform hands-on repairs. 

• Familiarity with data center operations and critical power systems. 

• Excellent problem-solving skills and ability to work under pressure. 

• Strong communication skills and ability to interact with clients and internal teams. 

• Ability to work independently and manage multiple tasks efficiently. 

• Knowledge of safety standards and procedures related to electrical systems. 

TIME TRAVEL REQUIRED 

• 50% - 90%