Job Description
- Role : DC Project Manager
- Location : Mumbai
- Experience : 8+ yrs
Key responsibilities:
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery.
- Good understanding on Infra/ DC program
- Capable to handle multi-dimensional aspects, CXO reviews etc
- Experience on ITSM/ITAM, Incident/Problem/Process/Knowledge
- Financial view of Contract; understanding on growth in Revenue/GM & execution plan
- Team of 50+ handling experience
- Account governance/ understanding on dashboard & reports
- Set & review KPIs of OM/ Ops leads
- Automation with optimization/ delivery excellence
- Billing/Efforts loading towards revenue accrual
Delivery Management
- Client Relationship Management
- Delivery governance across the project
Operational Excellence
- Automation Focus
- Innovation Focus
- Drive and deploy Knowledge Management and sharing
Capability Development and Talent Pipeline Creation
- Demand forecasting in line with business requirements
- Drive 100% compliance on trainings and upskilling requirements
Good to have :-
- Multi Domain experience.
- Certification - ITIL 4/PMP/Prince 2
